Personalization principle

Style of Language — Formal Versus Conversational
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Style of Language — Formal Versus Conversational

The style of language refers to the manner of speaking of the instructor or on-screen agent as well as the manner of written instructions. Formal tone speaks from the third-person perspective, while a conversational tone speaks from the first- or second-person perspective to reference the learner explicitly. Instructions given in a direct tone sound commanding; however, when delivered in a polite tone, they may be reworded as suggestions or questions.